Our Customer Care Advisors ( who can be contacted Monday to Friday) are ready to answer your queries. However, before sending your inquiry, check out the following FAQ’s as they may be of help.
How do I get a quote?
You can contact our Sales Office on 01706 550 510 for prices, measuring and more information
What is your return policy?
While, unfortunately, made to measure goods cannot be returned, ready made items can be returned. Note that depending on the type of ready made blind you need to return, you may be asked to pay a re-stocking fee and/or the collection charge. For further information, please call.
How much do you charge for delivery?
Delivery is free for orders over £100 and we charge £5,99 otherwise. There are also some areas for which our carrier charges an extra fee, if you would like to double-check the charges for your address please contact us.
What is the charge for next day delivery?
We charge an extra £5 per blind for delivery the following day. However please note that this service is only available for orders placed before 10,30 am. Otherwise the order would be with you in 2 working days’ time as it will only be processed the following day for next day delivery.
How should I measure for my blinds?
Measure the recess from wall to wall, top to bottom in several points to ensure the measurements are accurate and select the Inside recess option. Depending on the type of blind you choose, we will make the necessary allowances to ensure a smooth operation. If you do not want us to make any deductions from the sizes you give us, please select the outside recess size. Or alternatively we can measure and fit your blinds free of charge.
Can I arrange a delivery date?
Unfortunately, in the case of made to measure products exact delivery dates cannot be established. After the order has been dispatched you will notified by email where you will also find a consignment number you need to use when contacting the carriers to arrange delivery. Note that should the carrier attempt delivery and miss you the first time, they will leave a card so you can contact them to rearrange it.
How do I sign if the parcels look damaged?
If there is any visible damage to your parcels please sign for them as “damaged”. Also if you do not get the chance to inspect the blinds before the driver leaves please sign as “Unchecked”.
Can I give you a delivery address different to the billing address?
Yes, this is possible. When you place your order the website will accept the delivery address even if it is different to the billing one. If you cannot be in when your order is out for delivery we will be able to arrange delivery at a neighbour or to your work address, but please bare in mind the fact that our parcels must be signed for upon delivery.
Do you deliver outside UK?
We only make deliveries to mainland UK and to Northern Ireland.
Do you do fitting / measuring services as well?
Yes, we will measure and fit your blinds free of charge.
Do your vertical blinds come with a head rail or just the louvres?
The vertical blinds come with a head rail and it is included in the price when you quote online.
Do you sell just louvers/slats for vertical blinds?
At the moment unfortunately we do not take orders for louvers only. Please check our website for any future changes.
My blinds are not the correct sizes I have ordered, how do I get a replacement?
If you have removed the blinds from their packaging and measured them and they are not the sizes you ordered please send us an email with the sizes you have received and we will look into the problem as soon as possible. We may need to collect the blind for inspection for some type of blinds, however we usually out through a replacement that takes about 3-5 working days to get to you.
How do I chase my order if it does not arrive within the specified time frame?
If you do not receive your order as indicated in our order confirmation email please write to us at firstname.lastname@example.org and we will chase the order for you.
Can I use your blinds in the bathroom?
It is best to double check with our sales team as depending on the material, they can be moist resistant. Most of our products inclusive of our wood blinds range are suitable for kitchen and bathroom but we never advise for any of our products to be directly exposed to water splashes and high steam areas.
If you have any question not answered here, please do not hesitate to contact us, we are always here to help.